Last updated 25 July 2026
The short version
You have 90 days from the day your order is delivered to ask for a full refund, for any reason at all. You do not need to send the tub back and you do not need to explain yourself. Email support@tryluckytails.com with your order number and we will process it.
What is covered
Every order is covered, including orders bought at a launch price, a discounted price, or with a coupon code. There is no exclusion for sale items. If we advertised a 90-day guarantee to you when you bought, that guarantee applies to what you actually paid.
How to start a refund
Email support@tryluckytails.com from the address you ordered with, and include your order number. If you no longer have it, your full name and delivery postcode is enough for us to find the order.
How long it takes
We approve refunds within one working day of receiving your email. Once approved, the money is returned to your original payment method. Card issuers typically take a further 3 to 10 working days to show it on your statement, which is outside our control.
Return shipping
We do not ask for the product back. Posting a part-used tub of powder across the country costs more than the tub and helps nobody. Keep it, throw it away, or pass it to a friend with an older dog.
Damaged or incorrect orders
If your order arrives damaged, or is not what you ordered, email us a photo within 30 days of delivery and we will send a replacement at no cost. You will not be asked to return the damaged item.
Cancelling an order before it ships
Email us as soon as you can. Orders are usually picked within one working day, and once a parcel has left our fulfilment centre we cannot recall it — but the 90-day refund above still applies from the day it arrives.
Your statutory rights
Nothing in this policy limits your rights under the law where you live. Customers in the United Kingdom and the European Union have a statutory right to cancel within 14 days of receiving the goods, which sits on top of our 90-day guarantee rather than replacing it. Customers in Australia have the guarantees provided by the Australian Consumer Law, which cannot be excluded.
Contact
Peak Social LLC (trading as Lucky Tails)
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@tryluckytails.com